Frequently Asked Questions (FAQs)

General Questions

01

What is DocShield.ai?

: DocShield.ai is an AI-powered medico-legal protection platform for doctors and healthcare establishments in India. It combines high-limit Professional Indemnity Insurance (embedded coverage from ₹1 Cr+ via trusted partners like United India Insurance) with advanced technologies: audio-video recorded consents (cloud-secured), blockchain-tamper-proof records for prescriptions/documents, AI risk prediction, 24/7 SOS helpline, and access to Supreme Court Senior Advocates (e.g., Amit Anand Tiwari, Amit Kumar). It's designed to prevent disputes, strengthen defenses, and provide complete peace of mind.

02

Is professional indemnity insurance mandatory for doctors in India?

No, it is not statutorily mandatory under a national law for all doctors. However, many hospitals, clinics, and credentialing bodies require it for employment or practice privileges. It is highly recommended due to rising medico-legal cases under the Consumer Protection Act (CPA), medical councils, and courts.

03

How does DocShield.ai differ from traditional indemnity policies?

Traditional policies (e.g., from ICICI Lombard, Bajaj Allianz) are reactive—they cover financial losses after a claim. DocShield.ai is proactive: It bundles insurance with AI diagnostics (predictive warnings), blockchain-immutable records (stronger court-admissible evidence), AV- recorded consents (reduces miscommunication claims), and elite legal support. This often lowers claim likelihood and speeds up resolutions.

Coverage & Benefits

01

What does the indemnity coverage include?

Coverage protects against claims of professional negligence, errors, omissions, misdiagnosis, or treatment issues. It includes:

  • • Compensation/settlements
  • • Legal defense costs (lawyers, court fees, experts)
  • • Out-of-court resolutions
  • • Additional: confidentiality breaches, document loss, defamation, online/telemedicine consultations, vicarious liability (for establishments). All on a claims-made basis with retroactive cover (subject to policy terms).
02

Is there coverage for criminal proceedings or intentional acts?

A: No—standard exclusions apply for intentional/criminal acts, fraud, or willful negligence (as in traditional policies). Coverage is for unintentional professional errors/omissions.

03

Does it cover past incidents (retroactive cover)?

Yes—most plans include retroactive protection for incidents before membership (if no prior claims; details in policy terms).

Pricing & Plans

01

How much does it cost?

Annual fees start at ₹10,000 (Individual Basic: ₹1 Cr coverage) up to ₹1,00,000+ (Enterprise for large hospitals). See our [Pricing page] for full details—includes tech suite + insurance, often better value than standalone policies.

02

How is the premium determined?

Based on specialty (higher risk = higher fee), practice volume, location, coverage limit, and claims history. DocShield.ai offers fixed tiers with AI-enhanced plans.

Claims & Support

01

What should I do if I receive a legal notice or complaint?

Contact our 24/7 SOS helpline immediately (+91-9XXXXXXXX) using our mobile App or website. Provide your membership details—we offer immediate guidance, document support, and escalation to our expert panel (including Supreme Court Senior Advocates). Do not respond directly without advice.

02

How does the claims process work?

Report via helpline/dashboard. Our team handles notification to the insurer, coordinates defense (with your approval), and manages proceedings. High success rates with proactive evidence from our platform.

03

Is my data secure and private?

Yes—compliant with IT Act, DPDP Act, and HIPAA-aligned standards. Encrypted storage, blockchain security, and anonymized analytics only (no selling of data).

Membership & Tech

01

Who can join DocShield.ai?

Licensed medical practitioners (MBBS, BDS, MDS, specialists), consultants, clinics, nursing homes, hospitals, and chains across India.

02

How do I get started?

Sign up on the website, complete AI-assisted application, pay fees, and activate. Get instant access to tools + insurance certificate.

03

Q: Can I cancel or get a refund?

Memberships are non-refundable (as per terms), but flexible upgrades available. Contact support for queries.

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Still have questions?

Contact our team at support@docshield.ai or call the helpline. We're here 24/7 to protect your practice.